1st American Freedom
Mortgage, llc, recognizes the sensitive
nature of your non-public personal information
and understands how important privacy is
to our customers. Therefore, we are committed
to maintaining the confidentiality, integrity
and security of your non-public personal
information. This Privacy Policy describes
our efforts to meet these objectives and
how your non-public personal information
is used.
1ST AMERICAN FREEDOM MORTGAGE, LLC collects
non-public personal information about you
from the following sources:
- Application Information
- information that you provide to 1ST
AMERICAN FREEDOM MORTGAGE, LLC on applications
and through other means. Examples include
your assets, income and debt;
- Transaction and Experience Information
- information about your transactions
and account experience with 1ST AMERICAN
FREEDOM MORTGAGE, LLC;
- Consumer Eligibility Information
- information from a consumer report.
Examples include your creditworthiness
and credit history; and
- Information from Outside Sources
- information from outside sources regarding
your employment, credit and other relationships.
Examples include your employment history,
loan balances, credit card balances, property
insurance coverage and other verifications.
From time to time, 1ST AMERICAN FREEDOM
MORTGAGE, LLC may share your non-public
personal information with an 1ST AMERICAN
FREEDOM MORTGAGE, LLC corporate affiliate
or a non-affiliated third party if we believe
that corporate affiliate or non-affiliated
third party can offer a product or a service
of possible interest to you (please see
opt out instructions below). For example,
we may disclose non-public personal information
about you to the following types of third
parties:
- Financial service providers, such as
mortgage bankers, securities broker-dealers,
credit card providers, insurance agents
and underwriters;
- Non-financial companies, such as retailers,
direct marketers, airlines, and publishers;
and
- Others, such as non-profit organizations.
1ST AMERICAN FREEDOM MORTGAGE, LLC may
also disclose non-public personal information
about you to non-affiliated third parties
as permitted by law. Examples of when 1ST
AMERICAN FREEDOM MORTGAGE, LLC is legally
permitted to share non-public personal financial
information with non-affiliated third parties
include, but are not limited to, the following
situations:
- To process a transaction at the request
of a customer;
- With the consent or at the direction
of a customer;
- To protect the confidentiality and security
of a customer's information;
- To prevent fraud;
- For institutional risk control or resolution
of customer disputes;
- To consumer reporting agencies;
- In compliance with other laws or regulations
or in accordance with legal process, such
as a subpoena; and
- To companies that perform services on
our behalf or to other financial institutions
and non-affiliated third parties with
whom we have joint marketing agreements.
Your Right to Opt Out of Disclosure
of Credit Eligibility Information to 1ST
AMERICAN FREEDOM MORTGAGE, LLC Corporate
Affiliates and/or Non-Public Personal Information
to Non-Affiliated Third Parties
We respect your choices related to privacy.
You may tell us not to share credit eligibility
information with 1ST AMERICAN FREEDOM MORTGAGE,
LLC corporate affiliates and/or not to share
non-public personal information with non-affiliated
third parties. If you wish to opt out of
such information sharing, please inform
us as follows:
- Call us toll-free at 678-924-0780;
- Send a letter in an envelope addressed
to 1st American Freedom Mortgage, llc.,
Attn: Opt Out Notification, 2775 Cruse
Road suite 2602, Lawrenceville, GA 30044.
Please include your full name, Social
Security Number, loan number, address
and telephone number.
Please be advised that your opt out will
take effect as soon as reasonably practicable.
Note: Even if you exercise
your right to opt out as discussed above,
1ST AMERICAN FREEDOM MORTGAGE, LLC may share
information about you with its corporate
affiliates and with non-affiliated third
parties as permitted by law. For example,
corporate affiliates are permitted to share
with each other information about their
respective transactions and experiences
with you (such as your account balance and
your payment practices).
1ST AMERICAN FREEDOM MORTGAGE, LLC understands
that the protection of your non-public personal
information is of the utmost importance.
Therefore, 1ST AMERICAN FREEDOM MORTGAGE,
LLC maintains physical, electronic and procedural
safeguards in order to maintain the security,
confidentiality and integrity of your non-public
personal information. We continually review
our policies and procedures, monitor our
computer networks, and test our security
to ensure the safety of customer information.
1ST AMERICAN FREEDOM MORTGAGE, LLC restricts
access to your non-public personal information
to only those employees who have a legitimate
business reason to know such information,
and we educate our employees about the importance
of confidentiality and customer privacy.
Employees who violate 1ST AMERICAN FREEDOM
MORTGAGE, LLC's Privacy Policy will be subject
to disciplinary action which may include
immediate termination of employment.
To ensure that our customers receive quality
service, 1ST AMERICAN FREEDOM MORTGAGE,
LLC randomly selects telephone calls for
monitoring. These telephone calls, between
our customers and employees, are evaluated
by supervisors in order to guarantee that
prompt, consistent assistance and accurate
information is delivered in a professional
manner.
To help the government fight the funding
of terrorism and money laundering activities,
federal law requires all financial institutions
to obtain, verify and record information
that identifies each person who obtains
an extension of credit.
What this means for you:
When you submit an application for credit,
1ST AMERICAN FREEDOM MORTGAGE, LLC is required
to ask for your name, date of birth, residential
address, mailing address (if different),
social security number and other information
that will allow us to identify you. 1ST
AMERICAN FREEDOM MORTGAGE, LLC may also
ask to see your driver's license or other
identifying documents and use resources
such as credit bureaus or other means to
verify this identity information.
You can help protect the confidentiality
of your personal information and your account
with us by following a few basic guidelines.
Remember that 1ST AMERICAN FREEDOM MORTGAGE,
LLC will never call and ask you for personal
account information that we already know.
If you call us, we will ask you to confirm
personal information to establish your identity
before we release information about your
account. Contact us at 678-924-0780 to report
any unusual or suspicious request for confidential
information from someone who claims to be
an employee of 1ST AMERICAN FREEDOM MORTGAGE,
LLC. If you receive one of these requests,
ask the caller for their name and telephone
number, hang up and call 1ST AMERICAN FREEDOM
MORTGAGE, LLC to confirm the identity of
the caller. Never give out account information,
credit card or social security numbers,
mother's maiden name or other personal information
to someone you do not know, unless you initiate
the contact. Be sure you receive and review
your account statements on a timely basis.
Fraud can involve attempts to change your
address so you never see the fraudulent
transactions on your account statement.
Make sure that you have authorized all the
charges made to your account and report
any discrepancies. Visit the federal government's
website www.consumer.gov to learn more about
privacy, fraud and identity theft. |